In Praise of Excellent Customer Service Barry Friedman Editor & Publisher We all know what bad customer service feels like: the company is slow to respond; the rep doesn’t understand the issue; they’re reading from a script that doesn’t take your situation into account; you’re on the phone for hours. We hear the complaints, but […]
Author Archives: Barry Friedman
Barry Friedman founded Lkldnow.com in 2015 as the culmination of a career in print and digital journalism. Since 1982, he has used the tools of reporting, editing and content curation to help people in Lakeland understand their community better.
Posted inNews
3 LPD officers curtailed | school options | downtown bar denied
Column headline goes here Barry Friedman Editor & Publisher The text of the column goes here and it keeps going and we’ll add some paragraphs. The text o the newsletter goes here and it keeps going and we’ll add some paragraphs. CURATED LAKELAND NEWS First item | Day |x to x p.m. | PlaceParade participants […]
Posted inCity Hall
Lakeland Electric Implodes Power Plant with Blasts Heard Throughout the City
Three of the utility’s McIntosh units are being removed to make way for a natural-gas reciprocating engine plant.
Posted inCity Hall
RP Funding Center Name Would Remain, Under More Lucrative Agreement
The city of Lakeland would receive $1.25 million over the next five years for naming rights, a $500,000 increase.
Posted inNews
Reimagining Munn Park | MLK observances| Celebrating Lake Morton
Back when the Web was new Barry Friedman Editor & Publisher Lonnie Brown, a longtime colleague from my days at The Ledger and a faithful supporter of LkldNow, brought me a memory-filled keepsake last month. It was the cover page of The Ledger’s feature section dated Oct. 15, 1995. I was features editor at the […]
Posted inNewsletters
Back When the Web Was New
Our publisher shares memories of the early days of digital news publishing
Posted inNews
Coach Castle retires | downtown bar controversy | Revolutionary War monument
Before national exposé, local news got there first Barry Friedman Editor & Publisher This week’s chaos around the U.S. House of Representatives’ attempt to select a new speaker has overshadowed the emerging story about George Santos. He’s the newly elected congressman from New York who fabricated nearly his entire background and hasn’t explained his recent […]
Posted inNews
Top 2022 stories | Bin store opens | Long-time pastor retires
Come celebrate with us Barry Friedman Editor & Publisher I am pleased to announce that LkldNow has met its $30,000 NewsMatch goal for 2022 and we are thanking our NewsMatch donors via our News Aid concert at 6:30 p.m. on Friday at Union Hall, 1023 S. Florida Ave. If you donated at least $20 since […]
Posted inNews
In 2022, LkldNow Readers Flocked to Coverage of Hurricane Ian, Silver Ring, School Library Books
Catching up: What’s the latest on this year’s 10 most-viewed stories in Lakeland?
Posted inNews
Oak Street transformation | Road diet update | Airport seeks more cargo
Peace, joy and meaningfulness Barry Friedman Editor & Publisher Merry Christmas. Happy Hannukah. Happy Kwanzaa. Joyful Winter Solstice. Whatever festival (or Festivus) you observe, LkldNow wishes you peace, joy and meaningfulness. CURATED LAKELAND NEWS Festive Fridays | Friday | 5-8 p.m. | Downtown LakelandShops stay open late as holiday music plays on sidewalks and holiday […]