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The utility says its call system doesn’t allow directing Spanish-speaking callers to its four bilingual service representatives, so those calls go to an outside service that charges by the minute for translation into Spanish and other languages. Wait times would have to increase if callers had to hold until a Spanish-speaking Lakeland Electric employee was free to answer, the city utility adds.
Source: Bay News 9
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Barry Friedman founded Lkldnow.com in 2015 as the culmination of a career in print and digital journalism. Since 1982, he has used the tools of reporting, editing and content curation to help people in Lakeland understand their community better.
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