LkldNow in View: Kevin Cook on Communication Challenges

In this week’s LkldNow in View, Kevin Cook, the city of Lakeland’s public information officer for nearly 20 years, discusses his worst day, the challenges of a police scandal and the current coronavirus climate, which he calls “the most contentious time I’ve experienced.” He tells Andrea Oliver that the city now communicates with citizens on a variety of channels, including hearing from residents who use the city’s social media pages like a 911 service.