Lakeland Electric is offering customers an up-close and personal look into how we operate and serve our community.

The Lakeland Electric Customer Academy is a free, interactive informational program that allows you, our customer, the opportunity to gain insight into your community-owned electric utility and discuss energy industry “hot topics” with subject matter experts.  Best of all, participation in Customer Academy is totally free.

We will also be providing a free dinner at each session. Dinner will be served at 5:30 p.m.

The academy consists of four two-hour sessions every other Tuesday from 6 to 8 p.m. in various locations.

Participants are highly encouraged to attend all sessions to get the most from the program.  

Academy Topics include:

  • Explanation of electricity—from generation to billing
  • Power plant and substation tours
  • Accessing your “Smart Meter” information on the web
  • Energy efficiency
  • Utility financials, environmental considerations and education programs

Class Registration: sign up by April 16.

Class size: Minimum of 20, maximum of 30 participants.

The class will occur only if a minimum of 20 customers register to attend. If the minimum number of participants is not reached, we will send a cancellation notification to those who registered. If 20 customers are registered by April 6, each will receive an e-mail during the week of April 9 with additional details about the first session on April 17 and a brief survey.

Session 1: April 17, 2018
Utility Overview
Location:  Conference Room 1A 
Lakeland Electric Administration Building 

Session 2: May 1, 2018
Power Generation
Plant Tour:  Unit 5
Location:  Unit 5 Conference Room, (Gate 8) East Lake Parker Dr.-McIntosh Plant

Session 3: May 15, 2018
Energy Delivery
Location:  1140 E. Parker St., Lakeland, FL 33801 

Session 4: May 29, 2018
Final Session – Customer Service “Graduation”  
Location:  Conf. Room 1 (HR Conf. Room)

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