Customers Put Publix at Top of Nation’s Grocers

Publix Super Markets tied with New York’s Wegman’s for top honors in a national survey of grocery customer loyalty. Trader Joe’s came in second, and Wal-mart ranked last among 23 businesses included in the survey.

Publix ranked highest in four out of seven qualities surveyed:

  • Fast checkouts
  • Availability of items
  • Ease of finding items
  • Store cleanliness.

Publix came in second in two areas: cashier courtesy and specialty department service. It failed to crack the top 15 in value for money.

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Market Force Information surveyed 12,700 customers in its March 2017 online survey. Respondents came from all four U.S. Census regions and represented a cross-section of incomes, the company said.

Publix came in second in the Market Force Survey for the last four years. Wegmans last year unseated Trader Joe’s for the top spot.

Also, Forbes ranked Publix 30th nationally in its annual list of best large companies to work for. The top company on the Forbes list was Costco.